Contact support@summitfever.app for account problems, technical help, moderation appeals and data requests. Expected response time: we aim to reply within 3 business days, Monday-Friday, excluding public holidays. Operator: Giambattista Salvi.
What to include
Describe the issue and steps to reproduce it, your app version, device model and Android version. Include your account email only when needed to locate an account. Screenshots are optional; remove private notes, precise location and other sensitive information first. Never send passwords, one-time codes or payment card details.
Account and sign-in
Use the same sign-in method you originally used. Check confirmation/reset email folders for email accounts. For deletion, follow Delete your account, including the email option if you cannot access the app.
Location, maps and offline use
Check the app's location permission and your device's location settings. Precise location may be needed for summit verification. Download required offline content before leaving connectivity. If maps or downloads fail, check connectivity and available storage. Avoid clearing app data before unsynchronized records are backed up or the issue has been investigated.
Photos and community
Public names and avatars may remain pending while reviewed. To report a person or content, use the in-app report action; use block to limit interaction. You can also email support with identifying details and the reason. Read our community standards. For appeals, include the decision you want reviewed.
Emergencies
Support is not an emergency or rescue service and does not monitor your location. Contact local emergency services directly if someone is in immediate danger.