Community guidelines

Community rules version 1.1.0 · Effective date: 2026-10-15

In short (this summary does not replace the rules below):

• Be respectful, be honest about your summits, and respect other people's privacy and the outdoors.
• We have zero tolerance for child sexual abuse and exploitation and report it to the authorities.
• Report content or users in the app, block anyone you don't want to interact with, and ask us to review any moderation decision.
• In an emergency, call 112 first.

1. Scope

These rules apply to all Summit Fever profiles, display names, avatars, photos, summit activity, challenge participation, reports and other interactions in the app. They form part of our Terms of Use. Breaking them can lead to the measures described in section 7.

2. Joining the community

To use the community features (Expedition), you must accept these rules. When you join, your followers can see your summit and challenge activity, together with your approved display name, avatar and country, and other members can see your approved display name and avatar, as described in our Privacy Policy. Your email address, private notes and optional profile details are never shown. You can stop taking part at any time by deleting your account in the app.

3. The rules

3.1 Respect people

• No harassment, bullying, insults, threats or intimidation.
• No hate speech or discrimination based on origin, ethnicity, nationality, religion, disability, sex, sexual orientation, gender identity, age or similar characteristics.
• No violent extremism, and no content that glorifies or incites violence.
• No sexual content, no non-consensual intimate material, and no sexual exploitation of anyone.
• No scams, fraud or impersonation of other people, organisations, mountain guides or rescue services.

3.2 Respect privacy and rights

• No doxxing: do not publish anyone's personal information, contact details or current whereabouts without their permission.
• Only upload photos you have the right to use. If identifiable people appear in them, get their permission.
• No display names or content that infringe trademarks, copyright or other rights.

3.3 Be honest

• Only log summits you actually reached in person.
• Do not manipulate summit verification, challenges, rankings or rewards, for example through location spoofing, device manipulation, or multiple or shared accounts.
• No false or misleading information about peaks, routes or conditions.
• Never make false emergency reports.

3.4 Respect the outdoors

• Do not encourage dangerous challenges, or pressure others to take risks to keep up.
• Do not promote trespassing, entering closed or protected areas, disturbing wildlife, flying drones where prohibited, or lighting fires where banned.
• Leave no trace: plan ahead, stay on paths and durable ground, take your waste home, leave nature as you found it, keep your distance from wildlife and livestock, and be considerate of other visitors.

3.5 Keep it clean

• No illegal content of any kind.
• No spam, advertising or commercial solicitation.
• No buying, selling or trading of accounts, carabiners or unlocked routes, and no offers that ask other members to pay outside the app.
• No misuse of the reporting system, such as false or retaliatory reports.

4. Child safety standards

4.1 Summit Fever prohibits child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM), grooming, sexual solicitation of minors, sextortion, and any content or conduct that facilitates or promotes these harms. These prohibitions apply regardless of the app's intended age audience.

4.2 How to report. Use the in-app report controls or contact our child safety contact at info@summitfever.app. Include the account identifier or content reference and a short description. Do not download, copy, screenshot or email suspected illegal sexual imagery.

4.3 What we do. Child-safety reports are prioritised and reviewed by Summit Fever's operator. We remove or restrict access to violating material, suspend the accounts involved, preserve information as required by law, report suspected child sexual abuse or exploitation to the competent law-enforcement or designated reporting authorities, and cooperate with lawful requests.

4.4 If a child or anyone else is in immediate danger, call 112 or your local emergency number first.

5. How to report

In the app: use the Report control on a profile or community item, choose a reason and add details. Use Block to stop interacting with someone.

By email: support@summitfever.app (child safety: info@summitfever.app). Anyone can report content they believe is illegal, including people without an account. To help us act quickly, include:

• why you believe the content is illegal;
• where it is (account identifier, screen, date or content reference);
• your name and email address (not required for reports concerning child sexual abuse material);
• a statement that you believe in good faith that the information in your report is accurate and complete.

We confirm receipt of email reports and tell you about our decision.

6. How we review reports

• Reports are reviewed by people.
• Display names and avatar photos are screened automatically before they are published. If one is rejected, you can ask for a person to review the decision (section 9).
• We aim to review reports within 3 business days; child-safety reports and reports involving a risk to someone's safety are prioritised.
• We decide on the basis of these rules, our Terms of Use and applicable law, and may ask the people involved for information.

7. What we may do

Depending on the severity, frequency and consequences of a breach, we may:

• remove or hide content, or reject a display name or avatar;
• exclude summit logs from rankings or challenges, or disqualify a challenge entry;
• issue a warning;
• restrict access to community features;
• suspend an account temporarily;
• terminate an account in serious or repeated cases.

If we become aware of information giving rise to a suspicion that a criminal offence involving a threat to someone's life or safety has taken place, is taking place or is likely to take place, we inform the competent authorities.

8. Statement of reasons

When we act against your content or account, we tell you, unless the law prohibits it or it would endanger someone:

• what we did and its scope and duration;
• the facts and circumstances we relied on, including whether we acted on a report;
• whether automated means were used;
• the rule or law concerned;
• how you can challenge the decision.

9. Review of decisions (appeals)

If you disagree with a moderation decision, including our decision not to act on your report, reply to our notification or email support@summitfever.app within six months, explaining why. A person not involved in the original decision, where possible, reviews your request, and we reverse decisions that turn out to be wrong. You can also go to the competent courts and use any other remedies available under the Digital Services Act and national law (see section 13).

10. Repeated abuse

After a prior warning, we may suspend for a reasonable period accounts that frequently post clearly illegal content, and stop processing reports from people who frequently submit clearly unfounded reports.

11. Blocking

You can block any member. Blocking hides you and the blocked member from each other in community features and removes any follow relationship between you. You can manage blocks in Profile → Blocked hikers.

12. Points of contact

• Users: support@summitfever.app, in Spanish, Italian and English.
• Child safety: info@summitfever.app.
• Authorities (EU Member States, the European Commission and the European Board for Digital Services): support@summitfever.app, in Spanish and English.

13. Country-specific information

13.A Spain

13.A.1 Summit Fever is established in Spain. For Digital Services Act matters, we are supervised by Spain's Digital Services Coordinator, the National Markets and Competition Commission (CNMC). Users in Spain can lodge complaints about our compliance with the Digital Services Act with it.

13.A.2 Suspected crimes can be reported to the Policía Nacional or the Guardia Civil, which both accept online reports.

13.B Italy

13.B.1 Users in Italy can lodge complaints about our compliance with the Digital Services Act with Italy's Digital Services Coordinator, the Communications Regulatory Authority (AGCOM), which forwards them to the Spanish coordinator where required.

13.B.2 Cyberbullying. A minor aged 14 or over who is the victim of cyberbullying, or their parent, can ask us to remove, hide or block the content concerned. If we do not act within the legal deadlines, they can turn to the Italian Data Protection Authority (Garante per la protezione dei dati personali).

13.B.3 Suspected crimes, including online offences against minors, can be reported to the Polizia di Stato (Polizia Postale e delle Comunicazioni).

13.C Switzerland

13.C.1 The Digital Services Act does not apply in Switzerland, but we apply the same rules, reporting channels, statements of reasons and review procedure to users in Switzerland.

13.C.2 Content may also be illegal under Swiss law, for example defamation, threats, or racial discrimination and incitement to hatred (Art. 261bis of the Swiss Criminal Code). Suspected crimes can be reported to the cantonal police; online child sexual abuse material can also be reported to the Federal Office of Police (fedpol).

13.C.3 Users in Switzerland can enforce their rights in the Swiss civil courts.

14. Changes

We announce changes to these rules in the app. Material changes require you to accept the new version before you continue using the community features.